When maintenance can't wait, you need a handyman who prioritizes your calls. Get faster response times and flexible scheduling that works for your properties.
As a Noma commercial client, your repair requests move to the front of the line. Here's what that looks like in practice:
Most routine requests get a same-day response with scheduling within 24-48 hours. We understand that vacant units don't earn rent and tenant complaints don't wait.
True emergencies - active leaks, no heat in winter, security issues - get priority attention. We'll work with you to address urgent situations quickly.
Need evening or weekend appointments to work around tenant schedules? We offer extended hours for commercial clients who need flexibility.
Have multiple units that need work? We can schedule visits efficiently to minimize travel time and maximize productivity across your portfolio.
Studies show that maintenance response time is the #1 factor in tenant satisfaction. Happy tenants renew leases, reducing your turnover costs.
Small problems become big problems when left unaddressed. A slow drain today becomes a backup tomorrow. A minor leak becomes water damage. Quick repairs prevent expensive emergencies.
During turnovers, every day counts. Priority scheduling means your turnover punch list gets done faster, so new tenants can move in sooner.
Text, call, or email your repair request. Include the property address and a brief description.
We confirm receipt and provide a scheduling window - typically same day for urgent issues.
We can contact the tenant directly to arrange access, or work through you if preferred.
Repair completed with before/after photos and a summary sent to you.
Not every repair is an emergency, and treating everything as urgent leads to inefficient use of resources. Here's how we categorize maintenance requests and what each category means for scheduling.
Emergencies involve active property damage, safety hazards, or situations that make a unit uninhabitable. Examples include burst pipes with water damage in progress, no heat when temperatures are below 40 degrees, broken entrance doors that won't secure, or gas leaks. These situations get immediate response, including evenings and weekends. We prioritize stopping active damage and restoring safety or habitability.
Urgent repairs need attention within 24-48 hours but aren't currently causing active damage or safety issues. A running toilet wastes water but isn't flooding the unit. A malfunctioning garbage disposal is inconvenient but doesn't make the kitchen unusable. Urgent repairs get next-available scheduling with priority access for commercial clients. We work these into our schedule quickly while still managing our commitments to other clients efficiently.
Routine maintenance includes cosmetic repairs, preventive maintenance, and non-urgent improvements. These can typically be scheduled within a week or coordinated with other work at the property. Batching routine tasks into single visits is often more efficient than addressing each one separately. We help you organize routine maintenance lists and schedule visits that maximize productivity.
The Champaign-Urbana rental market has predictable busy seasons. August turnover season is our busiest time, when student leases change and dozens of units need quick attention. Spring brings weather-related repairs from winter damage. Landlords who plan ahead and schedule routine maintenance during slower periods get faster service and often better rates. We encourage clients to use fall and winter months for non-urgent work, reserving summer capacity for turnover-related repairs.
Priority scheduling becomes even more valuable over time. As we get to know your properties and your preferences, we work more efficiently. We remember which properties have quirks, which tenants are reliable about access, and how you like to handle various situations. This institutional knowledge means faster diagnosis, fewer callbacks, and smoother coordination for every repair. Long-term commercial clients receive our highest scheduling priority because the relationship benefits both parties through efficiency and mutual understanding.
Becoming a priority scheduling client is straightforward. Here's what the process looks like and what you can expect as a commercial client.
We start with a conversation about your properties and maintenance needs. How many units do you manage? What types of repairs come up most often? What's your preferred communication method? This consultation helps us understand your situation and explain exactly what priority scheduling means for your portfolio. There's no commitment required for this initial conversation.
Once you decide to work with us, we'll set up your commercial account with all your property addresses, preferred contact methods, and any special instructions. This upfront setup ensures that every future service request flows smoothly – we'll already have the information we need to respond quickly and schedule efficiently.
When you need service, simply call, text, or email. Include the property address and a brief description of the issue. We'll confirm receipt and provide scheduling options – often including same-day or next-day availability for priority clients. You'll experience firsthand how much smoother property maintenance becomes with a dedicated handyman relationship built on consistent communication and reliable response times.
Get faster response times and flexible scheduling. Let's talk about your needs.